14 Days No Questions Asked Return Policy
If you are not happy with something you purchased, we’ll take it back as long as it is within 14 days of when you received it, and it is not a special ordered item.
Items will be returned at buyers expense. Items must be returned in like new condition to be eligible for a full refund. Refund amount will be limited to item cost less shipping charges.
Items returned after 14 days will be subject to a 15% re-stocking fee.
If the fault is on us (mixed up, faulty on arrival, etc.), we’ll of course pay for return shipping.
At the end of the day, we want you to be satisfied with your experience. We’re pretty easy to work with.
How to return?
1) Contact us here and and describe your issue.
2) We’ll email you return instructions.
Simple, easy, no rocket science. Just good common sense.
The Full Terms:
No Questions Asked
“No Questions Asked” means that you do not have to give a reason to return your order for a full refund, if all of the followings are true:
You requested the return within 14 days after delivery
You have NOT damaged the item
You have NOT used the product in any way
The item is not a special ordered item (stock ordered upon request), customized product, pre-paid value cards or gift cards.
Full Refund (No Re-stocking Fee) Requirements:
All of the following conditions must be met for us to issue you a full refund:
Item is returned to us within 14 days after delivery
A return form is attached to your return with a valid RMA (Return Merchandise Authorization)
You have not damaged the product
You have not used the product in any way
You have not damaged the packaging
Item returned is not a special order item (stock ordered upon request), customized product, pre-paid value cards or gift cards.
15% Re-stocking Fee:
We will accept return with a 15% re-stocking fee deducted from the refund, if
The item is returned after 14 days
The package of the product is damaged
Items that cannot be returned:
Any item more than 30 days after delivery
Any item damaged by you
Used or worn items
Any product that is missing components
Customized items
Special Order items (items with “Stock ordered upon request” status)
We also reserve the rights not to accept a return ,if:
There are signs of product being used
There are signs of product being damaged
Product returned incomplete
Other Notes:
You must pay for return postage and insure the product against loss or damage during its transit to us
Refund will be processed within 3 business days after we receive the returned item(s)
Refund must be made by the original payment method you used (e.g. to the credit card you used for placing the order)
You must NOT accept a delivery if the packaging has been damaged
You must report any missing item/accessory within 2 days after delivery